Unstretched/Rolled Prints Processing Time:

Please allow 10-14 days for the processing of all unstretched prints. Each canvas print is created on-demand and shipped rolled up in a cardboard tube.

Stretched and Framed Prints Processing Time:

For stretched and framed prints, the processing time is 14-21 days. Every print is made to order, carefully hand-stretched, and custom framed. These prints are securely shipped in a protective box.

Shipping for Original Paintings:

Please allow 7-10 days for original paintings to be packed and dispatched. Each piece is packed in a reinforced, sturdy box to ensure safe delivery.

Shipping for Commissioned Paintings:

Commissioned artworks will be shipped after they are completed and full payment has been received. Shipping terms will be discussed and agreed upon with Ellaenarte LLC and the client.

International Shipping Policy:

International shipping costs are calculated at checkout, with several options for shipping methods. All international shipments come with insurance. Buyers are responsible for any duties and taxes imposed by their country, which are additional to the order total. Refunds will not be provided for orders rejected by the buyer upon delivery. Please note that international shipping times may vary and can be lengthy.

Additional Shipping Information:

We use FedEx and USPS for shipping, and all packages are insured for security. A tracking number and email notification will be provided once the artwork is shipped. Signatures are required for all original artworks and print orders over $1,000 upon delivery.

Damaged or Lost Shipments:

For any inquiries regarding damaged or lost shipments, please contact info@ellaenarte.com. We will communicate with the shipping carrier and address each case individually to ensure satisfaction and artwork replacement. Refunds or reshipments cannot be processed until packages have been officially delayed by the carrier’s specified timeframe for filing a claim.